Thought Leadership Blog

The HRS Thought Leadership Blog delivers validated findings, visionary perspectives and op/ed commentaries related to HR, Leadership, Organizational Development and Employment Law. To enjoy the full volume of available articles, please enter topic keywords in the search box to explore our body of work. Articles are regularly presented by the HRS team and guest experts.

Business Etiquette: Back to the Basics!

In coaching others and continually striving for lifelong learning & self-improvement, I’ve been in search of new ideas regarding business etiquette.  Don’t get me wrong, it’s important to know when to place your napkin on your lap at a business luncheon, but I’m seeking something deeper, more meaningful and directly applicable to our everyday work lives. 


As a starting point, I think a few of the biggest things that aren’t published frequently enough are getting back to the basics of 1) Respect other’s time, 2) “Do your homework” and 3) Listen & Retain.  While these seem to be such “common sense” and simplistic topics, they can be easy to quickly stray from.  With that, these are each things that most certainly point to etiquette in the workplace as without them, you will quickly set yourself up to be an extremely unprofessional professional.


Communication methods are very literally at our fingertips in various forms including e-mail and instant messaging.  Accordingly, it’s become incredibly easy to access your co-workers & clients.  While these forms are also a benefit in not needing to physically interrupt someone or cause their phone to ring – they are also easy to abuse.  Most especially taking note that Generation Y has grown up with these tools, we need to train ourselves and our teams to stop, search and review before we execute.


Though I sometimes wonder if I was born in the right generation, being a Gen Y’er myself, I’ve found I do crave knowledge and, stereotypically, like instant feedback.  Therefore, I recognize the importance first hand of maintaining patience and having the wisdom to see when there’s time for me to gain more of it.  Requesting meetings and feedback sessions with your superiors not only shows respect for their and the company’s time – but also shows polite respect for their knowledge and experience.  If you’re entitled to the information, management will be more willing to help you grow when you go about it in this regard. 


Of equal importance, it’s critical to always be proactive and productive on your own.  After all, isn’t that why you’re paid to be around?  To relentlessly be focusing on the bottom line and your positive impact to it should be a constant driver.  Especially during times of training, have you exhausted your available resources before interrupting a co-worker or superior? 


If you’re going to ask a question, it’s imperative to have the courtesy of having done your homework beforehand.  To be able to go to someone informing them of the resources you’ve tapped and information you’ve found shows your determination while letting them get straight to the point knowing those actions have been taken. 


Furthermore, it’s vital to then listen to and retain the information you’re given.  As employers constantly strive to attract, listen to, and retain their employees – so should we listen to and retain the assistance provided us to maximize the company’s investment and continue to be an asset to it.   


In the long run, needing to know which fork to use becomes irrelevant when you’re not even invited to the lunch with a client - because you can’t wow ‘em in the office.  Your internal team should be your #1 clients!  Get their positive attention, look out for the company’s bottom line, and watch your own grow along with your new opportunities!

Blog Article by Jodi Rasmussen, HRS Assistant Director of Professional Service Operations!

- Sunday, September 14, 2008